Every month, our fantastic team of Digital Champions report back on how they have helped people in their Community Hubs with digital questions – and the range of issues they support with is wide.

Champions provide a blend of hands-on troubleshooting and practical set-up support to help people get everyday technology working reliably. Common tasks include configuring new devices and peripherals such as smartphones, Chromebooks, printers and Bluetooth speakers; connecting equipment to Wi‑Fi; resolving software and account issues; and helping people get online in community spaces.

A second strong theme is enabling people to complete essential life administration online. Champions routinely help residents access health and public services, manage benefits and allowances, make travel arrangements, shop online for groceries, and download and organise e‑tickets and documents. They also support people to communicate and participate socially and safely – from uploading photos and making video calls to using social platforms with confidence.

As part of our Digital Inclusion work, we also promote:

• Social tariffs: discounted broadband and mobile phone plans offered by providers to make essential connectivity more affordable for people on low incomes or certain benefits. Around 10 million UK households are believed to be missing out.
• Digital access, equipment and training: the Digital Inclusion Directory produced by Cambridge Online, Connecting Cambridgeshire and Cambridge City Council, featuring trusted local organisations offering free support.
• Free skills training, including platforms such as Learn My Way.
• The National Databank, which provides free mobile data for people who cannot afford to get online. We are able to distribute this to those in need.

Our Digital Champions are not always experts, but they share a willingness to find solutions. Through patient, one‑to‑one coaching, they listen to what people are trying to achieve, demystify how phones and apps behave, and show simple strategies that build confidence. Alongside practical skills, they provide reassurance and tailored support to help each person reach their own digital goals.

Visit our Digital Skills and Inclusion pages to find out more.